Privacy Policy

Last updated: February 1, 2025

Welcome to celian tours! We are committed to protecting the privacy of our customers and ensuring the confidentiality of their personal data. This policy explains how we collect, use and protect your information when using our website and the services provided through it, including tours, hotel reservations, and tourist car rentals.

1. Collection of information

When you use our website or services, we may collect the following data:

🔹 Personal information: includes name, phone number, email, address, and payment details upon booking.

🔹 Booking information: tour details, hotel stay dates, and car rental options.

🔹 Technical information: IP address, browser type, operating system, and browsing history within our website.

🔹 Payment information: When making any reservation, payment data is collected through secure and approved payment gateways.

2. How to use information

We use your personal data for the following purposes:

✅ Processing reservations and providing the requested tourist services.

✅ Improving user experience by personalizing content and offers according to your interests.

✅ Communicating with you regarding booking confirmation, updates, or special offers.

✅ Analyzing site performance and improving our services based on user behavior.

✅ Protecting our site from fraudulent or illegal activities.

3. Sharing information with third parties

We do not sell or rent your personal data, but we may share it with:

🔹 Hotel companies and car rental companies to ensure the provision of the requested services.

🔹 Payment service providers to complete payments securely.

🔹 Legal entities when necessary to comply with laws and protect our rights.

4. Data protection

We apply advanced security measures to protect your data, including:

🔹 Encrypting data during transmission and storage.

🔹 Using firewalls and anti-virus software to protect the site from electronic threats.

🔹 Limiting access to data so that only authorized employees can handle it.

5. Cookies

We use cookies to improve your browsing experience, provide personalized content, and analyze site performance. You can manage your cookie settings via your browser settings.

6. Your rights as a user

You have the right to:

✔ Access your personal data and request a copy of it.

✔ Update or correct your information if it is inaccurate.

✔ Request the deletion of your data in accordance with applicable laws.

✔ Unsubscribe from marketing messages at any time.

7. Changes to the Privacy Policy

We may update this policy from time to time, and any changes will be posted on this page indicating the date of the last update.

8. Contact Us

If you have any questions about our privacy policy or how we use your data, you can contact us via:

📧 Email: info@celiantours.com

📞 Phone number: 201020883772

📍 Address: Karnak Temple Street - Luxor - Egypt

🔹 Your use of our website means you agree to this privacy policy.

Thank you for choosing celian tours - your journey begins with us!